FAQ
What distinguishes Qingwa Accelerator from other accelerators on the market?
Qingwa Accelerator fundamentally differs from traditional accelerators in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Qingwa Accelerator fully adopts the WireGuard protocol, which consists of only 4000 lines of code (compared to over 600,000 for IPsec), achieving 3-5 times faster transmission speeds while significantly reducing battery consumption. Moreover, Qingwa Accelerator's no-logs policy has been independently audited by Cure53, and the audit report is completely transparent, delivering both speed and security.
What operating systems and devices does Qingwa Accelerator support?
Qingwa Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Qingwa Accelerator provides detailed router configuration tutorials, supporting popular router firmware like Asus, Netgear, and OpenWrt, so you can protect all connected devices in your home with a single setup.
How do I get a refund if I am not satisfied with Qingwa Accelerator?
Qingwa Accelerator offers a 30-day unconditional refund guarantee. If you are unsatisfied with our service within 30 days of purchase, simply contact our support team via live chat or email at support@vpnjs.net to request a full refund without providing any reason. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed of Qingwa Accelerator?
Qingwa Accelerator has deployed over 3000 high-speed server nodes globally, and real-world testing results show that the average latency to Asia-Pacific nodes is below 30ms, while the latency to North American nodes is around 80-120ms. Download speeds can consistently reach over 500Mbps on gigabit broadband. Thanks to the efficient design of the WireGuard protocol, Qingwa Accelerator maintains stable and smooth connections even in complex network environments.
What does Qingwa Accelerator's no-logs policy specifically entail?
Qingwa Accelerator's no-logs policy covers all of the following aspects: no logging of your original IP address, no logging of connection timestamps, no recording of accessed websites or domains, no logging of DNS queries, and no tracking of bandwidth usage. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security auditing body Cure53, and the complete audit report is available on the Qingwa Accelerator website.
How to configure Qingwa Accelerator on a router?
Qingwa Accelerator provides comprehensive router configuration tutorials supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) logging into the router management interface; 2) going to the acceleration client settings; 3) importing the configuration file provided by Qingwa Accelerator; 4) entering your Qingwa Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device individually.
Can Qingwa Accelerator be used to watch streaming content?
Yes, Qingwa Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Qingwa Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Qingwa Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Qingwa Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Qingwa Accelerator has minimal impact on internet speed. In most cases, speed loss is less than 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (such as video streams or P2P), using Qingwa Accelerator might actually improve speeds, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.
Does Qingwa Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Qingwa Accelerator supports up to 6 simultaneous online devices, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and other devices simultaneously without any additional fees. For more device protection, it is recommended to configure Qingwa Accelerator on your router, which will protect all devices in your home with a single setup.
How does Qingwa Accelerator protect me on public WiFi?
Public WiFi is a high-risk environment for hackers to steal data. When you connect to Qingwa Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, ensuring that even if someone conducts a man-in-the-middle attack or sniffing on the same WiFi network, they cannot read your data. Qingwa Accelerator also offers an automatic connection feature: when an insecure WiFi network is detected, it automatically activates accelerator protection.
Is Qingwa Accelerator's no-logs policy validated by a third party?
Yes, Qingwa Accelerator's no-logs policy has been independently audited by internationally recognized security auditing firm Cure53. The audit team conducted a thorough examination of Qingwa Accelerator's server infrastructure, codebase, and operational processes, confirming that Qingwa Accelerator does not log any identifiable user data. The complete audit report is publicly accessible on the Qingwa Accelerator website.
Does Qingwa Accelerator support Linux systems?
Yes, Qingwa Accelerator provides a native command-line client for Linux, supporting popular distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Qingwa Accelerator offer static IP addresses?
Yes, the Flagship Version of Qingwa Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, or avoiding verification challenges triggered by frequently changing IPs. The static IP is assigned exclusively to you and will not be shared with other users.
How can I ensure that Qingwa Accelerator does not leak my IP address?
Qingwa Accelerator has built-in, comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing the true IP through the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tool in the Qingwa Accelerator client or visit third-party testing websites to verify your protection status.
Can Qingwa Accelerator handle internet interference?
Qingwa Accelerator's self-developed obfuscation protocol can disguise accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Qingwa Accelerator's obfuscation mode can help users break free from blocks and regain access to the free internet. However, please note that Qingwa Accelerator advocates the responsible use of accelerators and compliance with local laws and regulations.
What payment methods does Qingwa Accelerator accept?
Qingwa Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Opting for cryptocurrency payments can provide added anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring your payment information is safe.
Where are Qingwa Accelerator's servers located?
Qingwa Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the USA and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Qingwa Accelerator offer browser extensions?
Yes, Qingwa Accelerator provides extensions for Chrome and Firefox. The browser extension runs lightweight, encrypting only the traffic within the browser (without affecting other applications). It is especially suitable for scenarios requiring quick IP location switches, such as cross-border shopping and price comparison. The browser extension also includes WebRTC leak protection and ad-blocking features.
How can I contact Qingwa Accelerator's customer service team?
Qingwa Accelerator offers multiple customer support channels: 1) 24/7 live chat — visit the Qingwa Accelerator website to chat with support in real time, with an average response time of under two minutes; 2) Email support — send an email to support@vpnjs.net, and we typically reply within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our support team provides service in both Chinese and English.
How does Qingwa Accelerator's ad-blocking feature work?
Qingwa Accelerator Lightning and Flagship Versions include built-in ad-blocking and malicious website protection. This feature operates at the DNS level, maintaining a blacklist of over 1 million rules to block the loading of ad trackers, malware domains, and phishing websites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network level.